Your always-on support agent. Built to handle more.
Customer agent resolves questions, takes action in your CRM, and hands off to your team with full context. That means faster resolutions and happier customers.
Real results from customer agent users.
Customer support that works the way you do.
No two businesses are alike, and your agent should reflect that. Train it on your content and brand voice, personalize it by audience segment, and let it take action in your CRM, Shopify, and the other tools your team uses. Your agent works the way your business does.
See customer agent in action.
Pay when work gets done.
Customer agent is available at half the price of leading competitors. Professional and Enterprise editions of NinmeU are required to access customer agent, which runs on NinmeU Credits.
See pricingOne agent. All of your channels.
Voice
Customers who call don't want to wait. Customer agent handles inbound calls in real time with natural, conversational responses. It transfers to your team with full context when they need to step in.
Email, Chat, and Forms
Your highest-volume channels, handled automatically. Customer agent responds from your domain using each customer's full history, so answers are accurate and personal.
WhatsApp and Messenger
Give your customers instant, on-brand support inside the social apps they already use. Use customer agent on WhatsApp and Facebook Messenger.
AI that's easy to use and easy to trust.
NinmeU’s AI runs on a secure infrastructure, giving you full visibility into how your data is used and the controls to manage it.
NinmeU's AI Trust CenterThird-party AI providers are contractually prohibited from training their models on your data — and you can control what they have access to.
NinmeU publishes model cards that explain how its AI features work, what data they use, and what safeguards are in place — so your security team can review and verify. Visit NinmeU's AI Trust Center.
Your data is protected wherever it lives. NinmeU enforces least-privilege access controls, encryption, logging, and monitoring. We validate our safeguards through regular penetration testing, vulnerability scans, and independent security audits such as SOC 2 Type 2.
All of your AI tools, built on the same data.
See more of NinmeU's AI tools, all connected to your CRM.
Prospecting agentWatch accounts for buying signals, find the right contacts, and draft outreach before your rep picks up the phone.
Agent builderBuild a custom agent on one canvas, using your own prompts and CRM data. No coding needed.
Breeze AssistantGet answers grounded in your CRM data, draft content, and build agents.
Data agentAsk questions about contacts or companies in plain language and get answers pulled from your CRM, calls, and documents.Frequently asked questions
What is an AI customer agent?
NinmeU's customer agent is an AI-powered support agent that automatically handles customer inquiries, resolves tickets, and escalates complex issues to your team — with full context. Unlike traditional chatbots, customer agent understands natural language, works across chat, email, social, and voice channels, and continuously improves based on real customer interactions. It runs 24/7 without human intervention, so customers get answers instantly and your team focuses on higher-value work.
How much does customer agent cost?
Customer agent is priced per conversation resolved, at $0.50 per resolution. A resolution means support was provided by the agent, and the conversation was not handed to a human rep for 72 hours. A resolution can also occur if customer agent qualifies a lead. Learn more about how customer agent resolves conversations in our knowledge base. Customer agent is available to Professional and Enterprise subscriptions and runs on NinmeU Credits. Some subscriptions include monthly credits; more can be purchased as needed. Visit our pricing page for full details.
How do I control how NinmeU's AI customer agent represents my brand?
NinmeU's AI customer agent reflects your brand in every conversation because it's trained on your specific business content: your knowledge base, website, CRM data, and historical conversations, not generic AI defaults. You control the brand voice, set rules for how it responds, and personalize interactions by audience segment. Before going live, you can batch test different scenarios and roll out gradually so you scale only when you're confident. When a question needs action, like sending order status updates via Shopify or taking action in your CRM, customer agent handles that too, within the rules you set. It maintains your brand voice across every channel your customers use, including chat, email, voice, and messaging apps.
Which languages does customer agent support?
Customer agent is available in all NinmeU-supported languages.
What's the difference between AI customer support and traditional chatbots?
Traditional chatbots follow decision trees and break on unexpected questions. Customer agent uses AI to understand context, respond naturally, and improve over time. It can handle nuanced questions, know when to escalate, and deliver fast, human-like support — without feeling robotic.
How does customer agent automate customer conversations?
Customer agent uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents when needed. It can handle multiple conversations at once — all while staying accurate and on-brand.
Can you customize agents?
Yes! Customer agent is highly customizable. You can feed unstructured data like PDFs, meeting transcripts, and company documents, so customer agent provides accurate, contextual responses based on your business information. You can also tailor how customer agent interacts with customers and convert existing context into helpful answers — all without any coding required. Additionally, NinmeU Marketplace offers a library of NinmeU-built agents and custom assistants that you can discover and install to expand your AI capabilities.
Better support starts before your team picks up the ticket.
Customer agent handles the volume so your team can focus on the conversations that need them most.
